1. Click the Help button (question mark icon) in the bottom-right corner of any page.
  2. Select Contact Support.
  3. Describe your issue - include the module name, what you expected, and what happened.
  4. Attach screenshots or screen recordings if helpful.
  5. Submit - the RouteNio support team responds within 1 business day (same-day for Critical/Enterprise plans).

Before Submitting

Try the AI Knowledge Guide (Ella) first - most common questions can be answered instantly without waiting for support.

Support Hours

PlanResponse Time
Launch, GrowNext business day
Scale, CompleteSame business day
Ultimate, EnterprisePriority response

Last updated: 2026-03-13