Ella is RouteNio's read-only AI Knowledge Guide. She can answer any question about RouteNio's features, policies, and your current configuration - without you ever leaving the app.
What Ella Can Answer
- How any feature works ("How do I create an invoice from completed jobs?")
- What a specific module does ("What's the difference between a Limited User and a Fleet Operator?")
- Your account configuration ("What's my subscription plan?", "Do I have Xero integration enabled?")
- Fleet-type-specific guidance ("How does fatigue tracking work for truck drivers?")
- Compliance requirements ("What's the maximum driving hours under Australian heavy vehicle standards?")
How It Differs From Jess AI Agent
| Ella (Guide) | Jess (Agent) | |
|---|---|---|
| Mode | Read-only | Read + write |
| Actions | Answers questions only | Creates records, sends emails, runs workflows |
| Best For | Learning & self-service | Operations & automation |
| Plan | $69/yr add-on | Separate add-on |
Accessing Ella
Click the AI Guide button in the top navigation or any module. Type your question - Ella responds in seconds with an answer tailored to your fleet type and configuration.
Fleet-Type Context
Ella knows your fleet type and adapts her answers. Ask the same question as a trucking company vs a boat operator - you'll get fleet-specific answers.
Availability
| Plan | Access |
|---|---|
| Free Trial, Launch, Grow | Add-on ($69/year) |
| Complete, Ultimate, Enterprise | Included |
Last updated: 2026-03-13