RouteNio uses role-based access control (RBAC) to ensure every user sees only what they need. Seven distinct roles power the platform.

Role Hierarchy

Super Admin
    └── Admin
            └── Limited User
            └── Fleet Operator
            └── Client
            └── Shipper / Carrier

What Each Role Can Access

Admin

Full access to every module, setting, and record. Can manage users, billing, branding, and all operational data. Every company must have at least one Admin.

Limited User

Operational access covering: Jobs, Fleet, Timesheets, Invoicing, Compliance, Analytics. Cannot access: Billing, User Management, or company Settings.

Use Custom Permission Profiles to fine-tune exactly which modules a Limited User can see, edit, or manage.

Fleet Operator

Field-facing role for drivers, captains, pilots, and riders. Access via the Fleet Operator Portal or mobile app. Can view assigned jobs, submit timesheets, complete runsheets, capture POD, and log fatigue.

Managing Users and Invitations

1. Navigate to Users → Add User and enter the person's name, email, and role.
2. For Fleet Operators, optionally fill in license details, certifications, and accreditation.
3. Save - RouteNio sends a welcome email with a secure link to set their password.
4. The user clicks the link, sets their password, and they're in. Links expire after 7 days (resend from the Users page).

Seat Limits by Plan

Fleet Operator and Client users do not count toward your seat limit.

Custom Permission Profiles

For companies that need fine-grained control, create custom permission profiles - reusable templates that standardise access across your team.

1. Go to Settings → Roles & Permissions and click "Create Profile".
2. Name your profile (e.g., "Dispatcher", "Accounts Officer", "Compliance Manager").
3. Set access levels for each module: No Access, View Only, Edit, or Full Control.
4. Assign the profile to any Limited User. Their permissions update instantly.

Deactivation, Not Deletion

When a fleet operator leaves, set their status to Inactive. They can't log in, but all historical records (timesheets, jobs, compliance entries) are preserved for audit. Reactivate anytime.

Last updated: 2026-03-13