RouteNio can automatically receive booking emails and convert them into job cards - using rule-based extraction plus AI parsing powered by GPT-4o-mini.
How It Works
- A client sends a booking request to your dedicated ingestion email address.
- RouteNio receives the email via webhook.
- It extracts key fields: pickup/delivery address, date, time, cargo, and client name.
- A confidence score is calculated.
- If confidence is above your threshold → job is auto-created (Draft status).
- If confidence is below threshold → email goes to Ingestion Exceptions queue for manual review.
- You review the parsed data, edit if needed, and approve.
Confidence Scoring
| Score Range | Action | Human Review? |
|---|---|---|
| 85%+ | Auto-create job | No |
| 60–84% | Auto-create with flag | Optional |
| Below 60% | Queue for review | Yes |
Ingestion Exceptions Queue
The Super Admin and Admin see a dedicated Exceptions page showing all emails in pending_review or failed status:
- View original email
- See parsed fields and confidence score
- Edit extracted data
- Approve → creates job, or
- Reject → discards
Configuration
Navigate to Settings → Email Ingestion to:
- Get your dedicated ingestion email address
- Set your confidence threshold
- Configure which clients are allowed sources (to block spam)
- Map known senders to client records
Last updated: 2026-03-13